Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase from CREAZONE. If you are not happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

• Returns must be requested within 30 days of receiving your order.
• Items must be unused, in their original packaging, and in resalable condition.
• Certain products (e.g., personalised items, final sale items) may not be eligible for returns.
• Returns are generally not required for defective or incorrect items—photo or video evidence will be needed to process a refund or replacement.

2. Return Process

• To initiate a return, contact us at support@shopcreazone.com with your order details.
• Once approved, you will receive further instructions.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• If the item was damaged or incorrect, a replacement or refund will be processed within 7 business days upon verification.

3. Refund Policy

• Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable, unless the return is due to an error on our part.
  

4. Exchanges

• We offer exchanges for defective or damaged items. Contact us within 30 days of receiving your order.
• Exchanges are subject to product availability.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately with photos or videos of the issue.
• We will provide a replacement or refund as necessary.
• In most cases, you will not need to return the defective item.

For any further questions, please contact our support team at support@shopcreazone.com

By shopping with CREAZONE, you agree to our Return & Refund Policies.