Shipping policy

CREAZONE Shipping Policy 

Thank you for shopping with CREAZONE. We aim to provide a transparent and reliable delivery experience. Below is our updated Shipping Policy aligned with our supplier processes and CJ Dropshipping fulfillment standards.

1. Shipping Locations

We currently ship to the following countries:

• United States, Canada, United Kingdom, Australia, New Zealand, Germany, France, Belgium, Netherlands, Poland, Turkey 

• For additional European countries and shipping times, refer to our detailed table [below or on our shipping info page].

If your country is not listed at checkout, we are currently unable to deliver to your location.

2. Processing Time

• Orders are typically processed within 1–3 business days.

• Processing begins after your payment is confirmed and order is submitted to our fulfillment partner.

• Please note: Products are only purchased from the supplier after you complete payment, as per standard dropshipping practices.

• Processing may be delayed in the following cases:

• Product is temporarily out of stock at the factory

• Delay in factory delivery to the fulfillment warehouse

• Missing/incomplete shipping details (e.g., incorrect address)

Orders placed during weekends, holidays, or high-volume periods may take longer. In such cases, we will notify you of expected delays.

3. Shipping Methods & Costs

• We offer Standard and Expedited shipping options.

• Shipping rates are calculated at checkout based on the item weight, dimensions, and delivery destination.

4. Estimated Delivery Times

Once the order is shipped, average delivery estimates are as follows:

Note: Delivery times may be impacted by customs clearance, courier disruptions, or force majeure events (e.g., pandemics, political unrest).

5. Order Tracking

• Once your order has been fulfilled and shipped, you will receive a tracking number via email.

• You may use this to monitor your delivery status through our courier partners.

6. Lost or Delayed Shipments

• For delays beyond expected delivery time, contact support@shopcreazone.com.

• CREAZONE is not liable for packages lost due to:

• Incorrect or incomplete address provided during checkout

• Refusal of delivery

• Courier issues beyond our control (e.g., customs hold-ups)

However, we’ll assist you in filing a claim or finding a resolution with the fulfillment partner.

7. Cancellations & Refusals

We reserve the right to cancel or refuse any order for the following reasons:

• Out-of-stock product at the time of sourcing

• Incomplete or unverifiable delivery information

• Pricing or listing errors

• Suspected fraudulent transactions

8. Additional Fees & Customs

Some countries may apply additional taxes, duties, or customs clearance fees:

• Particularly common for India, Brazil, Saudi Arabia

• Such charges are the responsibility of the recipient and are not included in product prices